S U S T A I N A B I L I T Y R E P O R T
Customers
To attract quality customers that are willing to
commit to long leases, we offer innovative and
integrated solutions that go beyond meeting
their basic requirements. Throughout their tenure
with us, we maintain open communications to
ensure smooth operations, and in the process,
forge enduring relationships with our customers.
This way, our customers can take their minds off
their real estate needs and be able to focus on,
and compete more effectively in their business.
We actively engage our partners and customers
through various networking events and
meetings. ‘Ascendas Interface’ is one such
event that allows us to socialise and interact
with our partner property agents. We show
our appreciation for their support by giving out
awards and prizes to the top performing agents.
Every year, over 300 property agents attend this
event across Bangalore, Chennai and Hyderabad.
‘Ascendas Connect’ is another annual function
that is organized for our customer’s top
management team to gather and have a chat
with us over cocktails and entertainment. In
FY14/15, over 100 customers came together in
Chennai for this event.
We constantly work on improving our products
and services. Every year, we commission an
independent consultant to conduct a detailed
survey to solicit customer feedback. Our
customers are asked to rate our performance
on five factors, namely property management,
lease, finance, marketing and company image.
The results from the survey are then reviewed,
and improvements are made to address specific
concerns highlighted by customers.
To us, good performance is not just about profit.
It is about running our business in a sustainable
and responsible way. Here are four elements of
sustainability that we have identified as having a
material impact on our business:
Financial Soundness
Financial Sustainability, Investors & Customers
Good Governance
Code of Ethics and Conduct & Corporate
Governance Report
Social Responsibility
People, Health & Safety & Community
Environmental Awareness
Energy Conservation, Carbon Emissions, Water
Consumption & Green Building Certification
FINANCIAL SOUNDNESS
Financial Sustainability
There are two aspects of financial sustainability
– ensuring that our operations remain profitable;
and that our capital structure remains robust and
is able to meet financial commitments when due.
Analysis of a-iTrust’s profitability can be found in
the Earnings Review section on page 42, while
you may refer to page 34 of the Capital
Management section for information on the
Trust’s capital structure.
Investors
Our unitholders provide us with capital which
is used to fund our operations. We actively
engage both potential and existing investors
via face-to-face meetings and conference calls.
In addition, our website provides updated
operational and financial information to help
investors better assess a-iTrust. More information
on our investor relations efforts may be found on
page 38.
Go to our website:
ASCENDAS india trust ANNUAL REPORT 2014/15
