sustainable business management
At Ascendas India Trust, good performance
is not just about profit. It is about running our
business in a sustainable and responsible manner.
We believe that sound environmental and social
practices enhance our competitive edge by
enabling us to operate in a more efficient and
economically sustainable manner. Here are key
elements of sustainability that we have identified
as having a material impact on our business:
•
Good Governance
•
Tenant Satisfaction
•
Supply Chain Responsibility
•
Health, Safety and Security
•
Talent Development
•
Environmental Sustainability
•
Community Support
GOOD GOVERNANCE
Code of ethics and conduct
a-iTrust is an externally managed business trust
with no employees. The Trust is managed by
Ascendas Property Fund Trustee Pte. Ltd. (the
“Trustee-Manager”) which is based in Singapore.
The properties in India are managed on the
ground by Ascendas Services (India) Private
Limited (the “Property Manager”). All references
to employees in this report refer to the staff of
the Trustee-Manager and/or Property Manager.
The Trustee-Manager and Property Manager are
part of the Ascendas-Singbridge Group (“ASB”),
Asia’s leading provider of sustainable urban
solutions. Both the Trustee-Manager and Property
Manager follow the guidelines and standard
operating procedures laid down by ASB.
The employees of both the Trustee-Manager and
Property Manager are committed to complying
with ASB’s Code of Ethics and Conduct. This
ensures that our employees exhibit high
standards of discipline and integrity when
conducting official duties on behalf of the Trust.
Corporate governance
We believe in establishing a strong and effective
corporate governance culture to protect the
interests of our Unitholders. In recognition
of our efforts to enhance transparency and
corporate governance, we have received the
Merit award twice at the Singapore Corporate
Governance Award in recent years.
We hold ourselves accountable to our corporate
governance framework as set out in 57 to 72
of the annual report. All employees abide by
the professional standards underlined in our
policies, which cover areas such as corruption
and bribery, and whistle-blowing. These
policies are readily accessible on the company
intranet for easy reference. Our management
and operational staff also attend training
on anti-money laundering biannually.
TENANT SATISFACTION
To attract quality customers that are willing to
commit to long leases, we offer innovative and
integrated solutions that go beyond meeting
their basic requirements. Throughout their tenure
with us, we maintain open communications to
ensure smooth operations, and in the process,
forge enduring relationships with our customers.
This way, our customers can take their minds off
their real estate needs and be able to focus on,
and compete more effectively in their business.
We actively engage our partners and customers
through various networking events and meetings.
‘Ascendas Interface’ is one such event that allows
us to socialise and interact with our partner
property agents. We show our appreciation
for their support by giving out awards and
prizes to the top performing agents. This year,
over 300 property agents attended this event
across Bangalore, Chennai and Hyderabad.
.36
ASCENDAS india trust ANNUAL REPORT
2015/2016
Ove r v i ew
what af f ect s us
what we do
our p e r formance
